Privacy Policy

Laptoparts understand the importance of keeping your information safe, private and secure. The privacy notice below details our commitment to keeping customers' details and information secure (as in accordance with the Data Protection Act 1998).

There are two types of information we collect from our customers: Customer supplied information: We only collect personal information about our customers at the account registration stage or at the time of ordering. When you order, we use this information to process and fulfil your order and to notify you about the status of your order. The type of information we will collect includes:

Your name

Address

Phone number

Email address.

 

We will never credit or debit card details from you, this is performed by our card payment processor, nor will we collect sensitive personal information without your explicit consent. Personal information we hold will be accurate and up to date. If you find any inaccuracies in the information you have supplied, contact us and we will amend it promptly. Browser supplied information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we use "cookies", which store information when your web browser accesses our sites. This information is stored to help provide a more personal shopping experience, track the behaviour of our customers and consequently to improve the shopping experience. Click here for more information about cookies. We may also collect data should you enter a competition, request a brochure, take part in a survey, request a newsletter or contact via one of the electronic forms provided.

 

Occasionally we may also use the information we collect to notify you about regarding goods, services and offers we think you may find valuable. At points in our site where we collect personal information from you, we always have the option to opt out of any mailing list and further use of your personal information. If at any later stage you decide you would rather not receive such information please email us.

 

Does Laptoparts share the personal information it receives?

 

No. Information collected by us on this site will never be sold, rented or loaned to any third parties or companies. Except as part of our fraud checking procedures, to help us prevent illegal transactions.

 

How do you protect my information?

 

When you place orders or access your account information, we use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

 

I want to make a complaint to Laptoparts

 

Laptoparts undertakes to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are not happy with the way your complaint is being handled you should write to:

 

Laptoparts.

31 Sydney Road

Exeter

Devon

EX2 9AJ

UK

 

Links

 

We may from time to time establish connections with other companies that will enable you to access the web sites directly from our site. We will only provide you with links to high quality, reputable sites which we believe will be of interest and relevance. However please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by Laptoparts We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.

 

More about 'cookies'

 

Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your web browser to enable our database systems to recognize your browser, help us to track visitors on our sites, and to provide innovative shopping features, such as wish lists and the storage of items in your Basket between visits etc. Cookies cannot contain malicious code or viruses so there are no security worries in enabling these in Internet Explorer or any other browser. Most web browsers automatically accept cookies. The 'Help' section of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, having cookies disabled will not allow you to take full advantage of our site and all of its innovative features. Therefore we recommend that you turn them on.

 

Policy changes

 

As our internet shopping experience develops our policy may be subject to change. If we decide to do this we will post all changes on this page so that our customer are always aware of our privacy policy and the nature of information we are collecting, how it is used and under what circumstances we disclose it. Any changes to the policies made by Laptoparts may effect immediately.

 

Questions and comments?

 

Laptoparts always welcomes your questions and comments about privacy,

Please email us at info@laptoparts.co.uk

 

Laptoparts are committed to protecting your privacy. We appreciate your trust in us to continue to keep your information private.

This privacy policy sets out how Laptoparts uses and protects any information that you give Laptoparts when you use this website. Laptoparts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Laptoparts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

 

What we collect:

 

We may collect the following information:

 

name

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

What we do with the information we gather?

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

 

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

 

You may choose to restrict the collection or use of your personal information in the following ways:

 

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@laptoparts.co.uk

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our customer services. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

List of cookies we collect

 

The table below lists the cookies we collect and what information they store.

COOKIE name    COOKIE Description

CART    The association with your shopping cart.

CATEGORY_INFO    Stores the category info on the page, that allows to display pages more quickly.

COMPARE    The items that you have in the Compare Products list.

CURRENCY    Your preferred currency

CUSTOMER    An encrypted version of your customer id with the store.

CUSTOMER_AUTH    An indicator if you are currently logged into the store.

CUSTOMER_INFO    An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS    Stores the Customer Segment ID

EXTERNAL_NO_CACHE    A flag, which indicates whether caching is disabled or not.

FRONTEND    You session ID on the server.

GUEST-VIEW    Allows guests to edit their orders.

LAST_CATEGORY    The last category you visited.

LAST_PRODUCT    The most recent product you have viewed.

NEWMESSAGE    Indicates whether a new message has been received.

NO_CACHE    Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART    A link to information about your cart and viewing history if you have asked the site.

POLL    The ID of any polls you have recently voted in.

POLLN    Information on what polls you have voted on.

RECENTLYCOMPARED    The items that you have recently compared.

STF    Information on products you have emailed to friends.

STORE    The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE    Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS    The products that you have recently viewed.

WISHLIST    An encrypted list of products added to your Wish list.

WISHLIST_CNT    The number of items in your Wish list.